MANAGEMENT RESPONSIBILITIES
Our Management Team’s Responsibilities are defined as follows:
CLIENT SATISFACTION:
- Regular communication with client
- Assess client's needs
- Develop client relationships
- Setting and maintaining quality standards on a "first-time-right" basis
- Follow up on inspection reports
- Monitor complaints
- Feedback to client on complaints
- Attention to detail
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- Re-appraisal of existing contract through enhanced productivity norms (labour and equipment management)
- Retention of contract
- Contract schedule of visits
HUMAN RESOURCES:
- Recruitment
- Industrial Relations
- Outstanding leave
- Manpower development
- Labour turnover
- Performance appraisal
- On-the-job-training
- Time keeping
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